Customer Service Expert
An attractive work place at our Consumer Goods Business (CGB) office in Triesen (Liechtenstein). In this role you will be responsible for high quality customer service by providing proactive and efficient business support within CEEMEA. This includes solving operational issues, managing systems and handling various stakeholders.
WHAT YOU CAN EXPECT
In this interesting and challenging position, you will:
- Proactively manage various customer accounts by taking care of the whole order-to-sales process (from order entry to an on-time delivery) and respecting the different market specifications
- Communicate on a daily base with our international customers regarding orders, product availability, shipments and payment issues
- Support and collaborate with our sales managers, who are in charge of the international accounts, in a service & solution-oriented way
- Support new and existing processes and requirements across multiple levels ensuring that customer centric approach gets delivered
- Participate in projects, fairs and events
WHAT WE EXPECT
You have a trade school or bachelor’s degree in business administration (or an equal education) and already gained 2-3 years of relevant experience in a comparable position. We are looking for someone with an outgoing personality, excellent communication skills in English and eagerness to work in an international environment.
This position requires advanced IT knowledge, ideally in SAP and Excel. Furthermore, we expect a result- and solution-oriented person with a cross-linked way of thinking and a resilient personality. You are highly customer-oriented and feel comfortable working autonomously. If you like to take initiative and have a structured way of working, you might be the right candidate for us.
WHAT WE OFFER
Working for us is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity. As well as an attractive salary and benefits package, including a generous staff discount, we offer a range of development opportunities to help you reach your full potential.
Does this sound like you? If so, we look forward to receiving your online application.