Customer Service RepresentativeErstellt am: 24.04.2017 | Ablaufdatum: 01.09.2016 | Anzeigen-ID: 1043619 Abgelaufen
Customer Service Representative
Major Duties: As a support for both our sales team and our customers, your mission is to provide timely quality back office support to all sales related activities. The role includes the following responsibilities: Issue quotations to customers in Latin America, informing about delivery times and stock evels Process orders, organize shipments together with central logistic department Handle all tasks of after-sales service (quality claims) Prepare sales, operational and management reports Act as a link between the headquarters and supply factories (Austria, Germany, France, US, China) and the Latin American operation Liaise and agree priorities with the Managing Director for Latin America Manage payment performance of customers and partners Help the sales team to promote value added products and projects that make a real competitive edge Assist the locals teams in regional marketing activities Administrative support to office and regional Managing Director
Major skills required: University degree (International Business, Business Administration or other) Experienced user of SAP (module Sales and Distribution, version 6.0) Experience in CRM tools Good communication skills, empathic, strong flexibility and adaptability Good phone communication skills and customer interface experience Fluent in Spanish and English is a must; German and Portuguese is a plus Customer oriented, working to deadlines and self-disciplined Workplace: Santiago de Chile Remuneration: To be negotiated according to profile/experience
The Zumtobel Group is major global player in the lighting industry. The Group offers a full range of professional indoor and outdoor lighting, lighting management systems and lighting components as well as innovative LED technology. As an R&D-driven company, we act towards quality, security and energy efficiency in every kind of application areas: offices, education, industry, transportation, storage areas, health and care, hospitality, retail, outdoor lighting… For our region Latin America, based in Santiago de Chile, we are looking for: Customer Service Representative.